Legal audit

Deep dive into the law, systems and procudres, business relations, legal entities, terms and conditions

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Customer Service audit

Deep dive into client care, complaints procedures, customer service response times, churn rate, resolution rate and staff training

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Charge-backs and litigation mitigation

How to dispute refund requests and organise information to prevent or prepare for litigation and to save legal costs down the line

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Reputation damage control

Deep dive into handling negative reviews and defamatory comments which damage your business

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Delivered by?

FTSE25 specialists

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Analysis

Who what why and where - back to basics. Creation of in-house emergency taskforce with external expertise on tap

 

Damage limitation

Urgent remedial assessment and action-plan for PR, Media, Legal, Operational, Finance, HR, in collaboration with senior management and key personnel

 

Strategic forward planning

Full evaluation of key positions, in-house capabilities, problem areas, rapid recruitment, expert external resources and support

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Who is it for?

All sized companies from start-ups to PLCs

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Delivered by?

FTSE25 specialists

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What do staff really think?

Asking pertinent objective questions for honest feedback on corporate culture, management, staff, job satisfaction, product, all without influence from the company

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Management

Honest feedback from staff on how the company is run, how management is perceived and how management could improve

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Product/Services

Honest feedback from staff about the company's products or services, how these could be improved and how to reach a greater client base

 

Who is it for?

All sized companies from start-ups to PLCs

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Delivered by?

FTSE25 specialists